Leo came out today to fix a pipe in the dining room ceiling (his second time being here). He was fast, professional, conscientious and an overall pleasure to do business with. Even though I have a home warranty, I called Modern Mechanical directly because the work they’ve done for me previously has been so terrific. Highly recommended to anyone needing a plumber in the NOVA area.

I had Modern Mechanical come out on a warranty call shortly after I bought my house. After wonderful service, I actually called the warranty company when a plumbing issue came up and specifically requested them. They honored the request and sent Modern Mechanical out for my plumbing issue. They were on time, called ahead, let me choose window of time convenient for me. In addition, the tech, Leo was knowledgeable, talked me through the problem and was just a nice, pleasant person. He even had to go buy special parts, then came back and finished the job with excellent quality and cleanup. On the way out, he also gave me advice on properly prepping my hose bibs for the winter so they would not crack. I highly recommend Modern Mechanical.

I recently had an issue with my toilet in my condo, leaking so much water that it leaked into the condo below, damaging their ceiling. Modern Mechanical sent a plumber immediately, which made me very happy (as I wasn’t a previous customer). The plumber, Leo was very professional, and honest, explaining to me exactly what he thought the cause could be and what he’d have to do to stop the leaking. Turns out that it was not very serious, and was a somewhat “easy and inexpensive” fix. I feel that Leo was very honest, and would gladly do business with Modern Mechanical again based on my interactions with Leo. You all have a great employee with Leo. I also appreciated that they could call me ahead to meet them there so I did not have to miss a “4 hour window” from work.

There are simply no words to express how amazing and wonderful the staff and owners of Modern Mechanical/Benjamin Franklin Plumbing are. Recently, I contacted the owners in regards to an elderly widow in our community who was having some plumbing issues. Right away, they went out to check on her and discovered that she was not able to even use her toilets. They not only quickly fixed her problems but did it for NO CHARGE! That is the type of selfless act that will restore your faith in your neighbor, and shows that business owners that care about the community still exist.

Due to the age of our house we had a number of plumbing issues which needed to be resolved. When Andrew and Mike arrived they took the time to review each of our problems and offer solutions which would resolve our issues. They took the time to address each of our concerns in a professional and thorough fashion so as to make sure the job was done right the first time. I also found their price to be reasonable for the work which needed to be performed. I would absolutely recommend Modern Mechanical to friends and family.

Not only did they replace our hot water heater during a storm, they even helped us set our insurance claim to get the floor damage covered for third-party work. Way above and beyond the call! We will use them to replace our HVAC system as soon as we can afford one.